Perhaps you are not familiar with the Contact Center Solution that helps retain customers or turn potential customers into business customers by improving the sales system and overall customer care. Gtctelecom will help you Take advantage of better customer experience to create competitive advantage for businesses
Overview of Contact Center solution:
1. Operation principle of Contact Center:
- When customers call the Enterprise via Business Hotline (1900xxxx, ...).
- Customer information will be opened (web pop up) for enumerator to easily advise customers.
- The information is usually opened as follows:
+ Customer call history
+ Customer details such as phone, full name, address, date of birth, sales, customer type (Platinum, Gold, ...) ...
+ Purchase / return information history.
+ Product warranty information