Save huge initial investment costs, reduce charges for internal and outgoing calls up to 50%, consolidate all communication channels and customer care of the business into a single system ... are the things that businesses are interested in today. And it is worth mentioning that businesses are looking for effective multi-channel customer care solutions. The call center solution is probably the one that cannot be ignored.
What is Callcenter?
Call center is a system with the function of receiving and forwarding a large number of calls. Call center is organized in a company to receive and answer incoming calls from customers, provide information to customers and also be used for telemarketing and customer care purposes.
CALL CENTER CLASSIFICATION
- Inbound Call Center
Receive and respond to customer information from outside towards Call Center.