In recent times there has been a quantum increase in the use of digital communications, both in the business sector and domestically. Businesses use IP Phones to reduce communication costs, improve interactions and service levels with employees and customers, and present a better corporate image to the world at large.
The terms VoIP and IP Telephony are often used interchangeably. But what is the difference between them?
VoIP (Voice over Internet Protocol) is a technology used when making voice calls and routing calls over a data network such as the public Internet. Since the Internet uses specific protocols (known as Transmission Control Protocol/Internet Protocol or TCP/IP), this development is known as voice over Internet protocol (VoIP). Simply put, it refers to any method used to make phone calls over the Internet. With VoIP, the PBX (Private Branch Exchange) for those you don't know is the private phone network used within a company or organization, still used to distribute calls throughout the company, but the PBX must support Internet Protocol support is in use.
VoIP phones can offer businesses many benefits over regular phone service. Monthly costs can be significantly reduced and they allow calls to be made from any location with a computer and Internet connection. The latest phones also offer many sophisticated features at no extra cost and that is why VoIP is quickly becoming the technology of choice for communication for business owners.